The applicant needs to provide personal information and supporting documentation to prove their identity. It is important to provide as much information as possible to ensure the Police Check is processed accurately and in a timely manner.

The applicant must also provide informed consent. As an accredited body, it is the responsibility of CV Screen to establish a verifiable link between the identity documents and the individual.

The purpose of your police check will show on the results of your police check result. Enter a maximum of 100 characters into each of the purpose fields of your police check. Examples of a purpose include:

• Cleaner working in private homes
• Admin staff working at a hospital
• Student placement working at a school
• Truck driver delivering packages

A police check can only be conducted with the consent of the applicant. Applicants must:

• Read and understand how their personal information and related police information will be handled and disclosed
• Permit CV Screen to submit a police check on their behalf
• If applicable, permit their potential employer to use their police check result to assess their suitability for employment.

An applicant must provide their informed consent when completing an application for a police check. In doing so, they are consenting to the specific purpose of a police check.

If the applicant requires a police check for a different purpose, they must provide their informed consent again.

Volunteer checks cannot be used unless the individual applicant will:
• freely hold the position or perform the role on a voluntary basis for the benefit of the community;
• not be an employee, contractor, subcontractor, staff member or officer of an organisation; and
• not be entitled to a salary or any other entitlements or benefits associated with the position or role; or
• be a student undertaking a compulsory vocational placement as a requirement of an Australian-based academic institution or training course.

CV Screen, police agencies and the ACIC work together to deliver the Service, aiming to turnaround police checks within 24-hours, noting that:

• Around 70 per cent of police checks are completed in real-time with results being returned within minutes
• Around 30 per cent of police check are referred to one or more police agencies because a ‘potential match’ is found. On limited occasions, this process can take longer than 10 business days to process, due to the complexity of the check.

A ‘potential match’ may be found if the applicant shares similar details with other individuals recorded in police systems, particularly if they have a common name. Processing of a police check in these instances can take longer to progress.

The results provided on a police check will outline whether the applicant has No Disclosable Court Outcomes (NDCO) or Disclosable Court Outcomes (DCO):

• NDCO means there is:
  • No police information held against the applicant
  • No police information that can be released according to the purpose and category of the police check, and the application of relevant spent convictions legislations and/or information release policies.
• DCO means there is:
  • Police information that can be released.

A police check result with a DCO may list the following police information:

• Charges
• Court convictions, including penalties and sentences
• Findings of guilt with no conviction
• Court appearances
• Good behaviour bonds or other court orders
• Matters awaiting court hearing
• Warrants and/or warnings
• Traffic offences.

The following people may have access to an applicant’s personal information and police check result:

• Authorised police staff involved in the police check assessment process
• Authorised ACIC staff to support accredited bodies and police agencies when processing the police check
• Authorised staff of CV Screen that requests the police check and receives the result
• Accredited body’s customer organisations (Legal Entity Customers)
• Third-party organisations, with the applicant’s informed consent, identified on the application form, or through relevant legislation.

CV Screen welcomes any feedback about all aspects of our business. If a complaint is received, we will keep a record of it and respond within three business days with an outcome, or next steps required to achieve an outcome.

We accept and escalate any dispute about the result of a nationally coordinated criminal history check which it receives from you, using a dispute form. The Australian Criminal Intelligence Commission provides a dispute form that must be used if you dispute a nationally coordinated criminal history check. We will lodge your dispute form directly with the Australian Criminal Intelligence Commission for further investigation.

The relevant police agencies responsible will investigate the dispute to determine an appropriate outcome. CV Screen will contact you if the relevant police agencies require further from you to support their investigation.

Once an outcome of the dispute has been determined, we will be advised whether the dispute was either:

• Successful dispute outcome – resulting in a new and amended police check, or;
• Unsuccessful dispute outcome – the result will remain unchanged.

Unsuccessful dispute outcomes can be challenged, and further documentation may be required to substantiate the challenge.

If you have any complaints about how we collect, use, disclose, store, secure and dispose of your Personal Information, including any breaches or our policies, please send an email to: contact@cvscreen.com.au

If you are not satisfied with the result of any complaints, you can escalate the matter through the Office of the Australian Information Commissioner (http://www.oaic.gov.au).